Shopper Terms & Conditions
Terms and Conditions applicable to a buyer of Products using Brilliant Little Brands Limited
Version 1: 21 September 2020
These terms and conditions are the contract between you and Brilliant Little Brands Limited (“Brilliant Little Brands”, “BLB”, “us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them. Our suppliers may also impose additional terms and conditions to which your contract with them will be subject.
Brilliant Little Brands / BLB are trade names of Brilliant Little Brands Limited, company number 12558015 incorporated in England, whose registered office is at The Old Dairy, Chute Forest, Wiltshire SP11 9D.
In order to use this website you must be able to enter into a legally binding contract. This requires you to be 18 years of age or older.
If you use Our Website, you do so in accordance with these terms. If you are unable to accept these terms, you should leave Our Website and stop using the Services or any part of them. These Terms & Conditions cancel and replace any previous version.
means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.
means any website of ours, and includes all web pages controlled by us.
means upload or place on or into Our Website any Content or material of any sort by any means.
means any item offered for sale on Our Website, whether physical goods or downloads.
means a person who offers a Product for sale on Our Website.
means any service we provide through Our Website, whether free or charged.
2. Our contract
2.1. Brilliant Little Brands is neither a buyer nor seller of Products offered for sale in any form. Brilliant Little Brands is never either a principal or agent in a buying transaction.
2.2. Brilliant Little Brands is a marketplace and facilitates an introduction only. We are agents of a Seller only to the extent of use of Our Website as a platform for sale of their Products and for collection and forwarding of your money. We are not responsible to you further than to take your money and pass it to the Seller.
2.3. Note that when you purchase goods and/or services the resulting legal contract is between you and that Seller and such contract shall comprise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
2.4. We welcome any comment or complaint about a Seller, which you make through Our Website. We may act upon a complaint at our discretion, for the benefit of the body of Brilliant Little Brands members.
2.5. We are not responsible for delivery of any Product you order or for the returns and repayment procedure should you decide to return a Product for any reason.
2.6. The delivery costs for each Seller vary according to the delivery methods they offer. Any delivery times quoted are in working days.
2.7. These terms and conditions regulate the business relationship between you and us. By using Our Website free of charge, you agree to be bound by them.
2.8. We provide a marketplace for the supply of Products. We are in no way responsible for:
2.8.1 your locating and ordering a Product;
2.8.2 your choice of a Product;
2.8.3 any aspect of the provision of the Product;
2.8.4 refund payment for any Product;
2.8.5 any complaint about any Product.
2.9. We do not review or control, and are not responsible in any way for, listings provided by Sellers and at no time do we possess any of the items offered for sale by Sellers through the Site.
2.10. In any dispute with a Seller, you should deal only with the Seller. We have neither legal obligation nor detailed information about the Product.
2.11. The content of the website is for your general information and use only. It is subject to change without notice. We reserve the right at any time to modify or discontinue some products without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuation of the products.
2.12. We may change this agreement in any way at any time by posting the revised version on our website. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made.
3. Your account and personal information
3.1. When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or (where applicable) password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
3.2. You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.
3.3. If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential any password and other account or identity information.
3.4. We are entitled at any time and for any reason and with or without notice to terminate your account on our site including deletion of all data contained therein.
3.5. You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.
4. The buying procedure
4.1. Brilliant Little Brands is not responsible for the fulfilment of your contract to buy a Product.
4.2. Prices listed on Our Website by Sellers are inclusive of any applicable sales tax.
4.3. Unless it is clear to the contrary, you may assume that every sale is made by the Seller in the course of his business.
4.4. Products may be offered for sale subject to any discount or promotion arranged between Brilliant Little Brands and the Seller.
4.5. Subject to discounts and promotions, Products are offered for sale at a fixed price. VAT may be due and will be either included in the price or shown separately.   If not shown, it will not be charged.
4.6. Where discounts, promotions, offers or vouchers are offered, these must be applied at the time of checkout, they cannot be applied retrospectively.
4.7. Where discounts, promotions, offers or vouchers are offered but not utilised, no cash alternative will be available.
4.8. All Products will be subject to a delivery charge which will be shown at the pay point. The delivery charge will be fixed by the Seller for each Product offered for sale. It may be changed at the discretion of the Seller. Once you have bought an item, the delivery charge offered to you cannot be increased.
4.9. Neither we nor the Seller can be responsible for action by any governmental authority. We do not know and are not responsible for duties, taxes, delays or impounding of any item.
4.10. You are required to pay in the currency in which the Product is listed for sale on Our Website.
4.11. Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right nor set down in these terms and conditions.
4.12. For security purposes (yours and ours) such as if our payment services provider requests it we will not permit more than a maximum number of transactions with you in a given period of time.
4.13. To make future use of Our Website easier and faster for you, we will retain the personal and delivery information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For details about disclosure of personal information please see our privacy notice.
4.14. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products or information available through this website meet your specific requirements.
4.15. Products may vary from their pictures due to the digital method used to view them on the site. All images shown in the listings are for illustrative purposes only.
5. Security of your credit/payment card
We take care to make Our Website safe for you to use.
5.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
5.2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
6. Consumer protection: cancellation and refunds
This and the following paragraph are not contractually part of this agreement. This is a statement of your rights as a consumer under the Consumer Contract (Information Cancellation and Additional Charges) Regulations 2013 ("the Regulations") and of the procedures with which all our Sellers have been asked to comply. We have no responsibility if they fail to do so. If you have any problem with the Product you have purchased from Our Website please refer to the Seller. Your contract is with them. They have the information and systems to be able to help you.
6.1. Products you buy here are delivered within 14 days from the day you place an order to purchase a Product.
6.2. The following rules apply to cancellation of your order:
6.2.1 If you have ordered a Product, but not received it, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and your Seller will return your money.
6.2.2 If you have ordered a Product, and received it, you may cancel your order at any time within 14 days of the date you received it. You must tell your Seller that you wish to cancel. You must also send the Product back to him within that same 14 day period.
6.3. The Seller will return your money subject to the following conditions:
6.3.1 the Seller receives the Product in a condition in which he can re-sell it at full price.
6.3.2 you comply with the Seller’s procedure for returns and refunds, including providing full information of the original purchase. The Seller cannot return your money unless he knows who sent back the product.
6.4. The option to cancel your order is not available:
6.4.1 if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
6.4.2 if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to them unsealed.
6.4.3 If the goods are somehow mixed with other goods so that they cannot identify or easily separate them.
6.5. You are responsible for the cost of returning the Product. We or your Seller have no obligation to refund your cost of repacking and returning the Product.
6.6. In any of the above circumstances at 6.3, the Seller will return your money within 14 days of receipt of the product. We are not able to make the refund.
7. Liability for subsequent defects
7.1. The following rules apply to the return of the Product you claim to be faulty or defective in any way:
7.1.1 the Product must be returned to the Seller as soon as any defect is discovered but not later than six months from receipt by you.
7.1.2 the Seller does not have to accept returns unless there was a defect in the Product at the time of purchase, or the Seller has agreed in correspondence that you may return it.
7.1.3 before you return the Product to the Seller, please carefully re-read the instructions and check that you have assembled it correctly / complied with any provisions relating to the power supply, plugs and sockets / other.
7.2. The Seller will return your money subject to the following conditions:
7.2.1 you comply with the Seller’s procedure for returns and refunds, including providing full information of the original purchase.
7.2.2 the Seller cannot return your money unless he knows who sent back the Product.
7.3. If the Seller agrees that the Product is faulty, the Seller will:
7.3.1 repair or replace the Product, or
7.3.2 refund the full cost you have paid including the cost of returning the Product.
8. Products returned
These provisions apply if you buy from us other than being a consumer. The following rules apply to return the faulty Product:
8.1. The Seller does not accept returns unless there was a defect in the Product at the time of purchase, or the Seller has agreed in correspondence that you may return it.
8.2. Before you return a Product to the Seller, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
8.3. The Products must be returned to the Seller as soon as any defect is discovered but not later than 14 days.
8.4. So far as possible, a Product should be returned:
8.4.1 with both Product and all packaging as far as possible in their original condition;
8.4.2 securely wrapped;
8.4.3 including the Seller’s delivery slip;
8.4.4 at your risk and cost.
8.5. We advise you to follow the returns procedure set out on your Seller’s website or otherwise in his terms and conditions, if any. If you do not do so, the Seller may be unable to identify you as the sender of the Products.
8.6. If the Seller agrees that the item is faulty, the Seller will:
8.6.1 refund the cost of return carriage;
8.6.2 repair or replace the Product as he chooses.
9. How we handle your Content
9.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
9.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
9.4. You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
9.5. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
9.6. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
9.7. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
9.8. Please notify us of any security breach or unauthorised use of your account.
10. Restrictions on what you may Post to Our Website
We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law. These provisions apply to all users of Our Website.
We do not undertake to moderate or check every item Posted, but we do protect our business vigorously. If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.
You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:
10.1. be unlawful, or tend to incite another person to commit a crime;
10.2. consist in commercial audio, video or music files;
10.3. be obscene, offensive, threatening, violent, malicious or defamatory;
10.4. be sexually explicit or pornographic;
10.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
10.6. use a Posting to solicit responses unconnected with the purpose of Our Website or the terms proposed by this agreement;
10.7. request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself;
10.8. be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;
10.9. include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
10.10. facilitate the provision of unauthorised copies of another person's copyright work;
10.11. link to any of the material specified in this paragraph;
10.12. use distribution lists that include people who have not given specific permission to be included in such distribution process;
10.13. send age-inappropriate communications or Content to anyone under the age of 18.
11. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
In addition to the restrictions set out above, a Posting must not contain:
11.1. hyperlinks, other than those specifically authorised by us;
11.2. keywords or words repeated, which are irrelevant to the Content Posted.
11.3. the name, logo or trademark of any organisation other than yours.
11.4. inaccurate, false, or misleading information;
12. Removal of offensive Content
12.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
12.2. We are under no obligation to monitor or record the activity of any user of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
12.3. If you are offended by any Content, the following procedure applies:
12.3.1 your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
12.3.2 we shall remove the offending Content as soon as we are reasonably able;
12.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
12.3.4 we may reinstate the Content about which you have complained or we may not.
12.4. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
12.5. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
13. Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
13.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
13.2. link to Our Website in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;
13.3. download any part of Our Website, without our express written consent;
13.4. collect or use any product listings, descriptions, or prices;
13.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
13.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
13.7. share with a third party any login credentials to Our Website;
14. Copyright and other intellectual property rights
14.1. All Content on Our Website, for example page text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of either us or our affiliates or suppliers of Products for sale. It is all protected by international copyright laws.
14.2. You may not copy, or in any way exploit any of the Content, except as is expressly permitted in this agreement or with our written consent. For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.
14.3. You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our affiliates.
14.4. You may link to our home page on the Site, provided you do so in a fair and legal manner that does not damage or take advantage of our reputation. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You may not create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permissions at any time.
15. Interruption to the Brilliant Little Brands Service
15.1. We give no warranty that the Brilliant Little Brands Service will be satisfactory to you.
15.2. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of Brilliant Little Brands Service for repairs, maintenance or other reasons. We may do so without telling you first.
15.3. You acknowledge that our Service may also be interrupted for reasons beyond our control.
15.4. You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.
16. Our disclaimers
16.1. Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
16.2. We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.
16.3. The Brilliant Little Brands Website and Brilliant Little Brands Services are provided “as is”. We make no representation or warranty of any kind, express or implied, including, without limitation, any warranty that either of them will be:
16.3.1 of satisfactory quality;
16.3.2 fit for a particular purpose;
16.3.3 available or accessible, without interruption, or without error;
16.4. So far as concerns a Product you buy through Our Website, we are not liable for:
16.4.1 any product or service complying with the requirement of any law or being available;
16.4.2 the Seller performing his contract;
16.5. We and the Seller can take any action that may reasonably be required from time to time, to protect his interests and ours in connection with a beach or possible breach of the Regulations.
16.6. You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Seller.
You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:
17.1. any act, neglect or default of yours in connection with this agreement or your use of the Services;
17.2. your breach of this agreement;
17.3. your failure to comply with any law;
17.4. a contractual claim arising from your use of the Services and purchase of a Product.
18. Dispute resolution
In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
The following terms apply in the event of a dispute between the parties:
18.1. If you are not happy with our services or have any complaint then you must tell us by email message to email@example.com.
18.2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
18.3. We can propose an Alternative Dispute Resolution Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.
19. Miscellaneous matters
19.1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
19.2. If you are in breach of any term of this agreement, we may:
19.2.1 remove or edit Content, or cancel any order at our discretion;
19.2.2 issue a claim in any court.
19.3. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
19.4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
19.5. When you visit Our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
19.6. Any communication to be served on either of us by the other shall be delivered by hand or sent by first class post or recorded delivery.
It shall be deemed to have been delivered:
if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
19.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.
19.8. We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control, including any labour dispute.
19.9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
19.10. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.